Information We Collect

Personal Information

When you interact with Liralaxian's financial modeling services, we collect information that helps us provide better service and protect your interests. This includes basic contact details when you reach out to us, professional information relevant to your financial modeling needs, and communication preferences.

We also gather technical information about how you use our website and services. This helps us understand what works well and what needs improvement.

Information Collection Methods

• Direct collection through contact forms and service inquiries
• Automatic collection via website analytics and cookies
• Information provided during consultation sessions
• Email correspondence and communication records
• Professional information shared during project discussions

How We Use Your Information

Your information serves specific purposes related to our financial modeling services. We're not in the business of selling data or bombarding you with irrelevant marketing.

Primary Uses

• Delivering financial modeling services and maintaining project records
• Communicating about your projects and responding to inquiries
• Improving our services based on client feedback and usage patterns
• Meeting legal and regulatory requirements in the Australian financial sector
• Protecting against fraud and ensuring data security

Information Sharing and Disclosure

We keep your information confidential and share it only when necessary for service delivery or legal compliance. Here's exactly when and why we might share your data:

Limited Sharing Circumstances

• With trusted service providers who help us deliver our services (cloud storage, email systems)
• When required by Australian law or legal processes
• To protect our rights, property, or safety, or that of our clients
• In the unlikely event of a business transfer, with strict confidentiality requirements

All third-party providers we work with are bound by confidentiality agreements and must meet our data protection standards. We regularly review these partnerships to ensure your information remains secure.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Your Privacy Rights

• Access your personal information and know how we're using it
• Request corrections to inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Opt out of direct marketing communications
• Lodge a complaint if you believe we've mishandled your information
• Request information about overseas disclosure of your data

Making a Privacy Request

When you contact us about your privacy rights, we'll need to verify your identity to protect your information. This usually involves confirming details from your previous interactions with us. We handle all privacy requests with care and respond as quickly as possible.

Data Security and Protection

Protecting your information is a top priority. We use multiple layers of security to keep your data safe, from technical safeguards to physical security measures.

Security Measures

• Encrypted data transmission and storage using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems with geographic redundancy
• Staff training on data protection and confidentiality requirements
• Incident response procedures for any potential security issues

While we implement robust security measures, no system is 100% secure. We continuously monitor and improve our security practices to stay ahead of emerging threats. If we ever experience a data breach that affects your information, we'll notify you and relevant authorities as required by law.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention periods are based on business needs, legal requirements, and industry best practices.

Retention Guidelines

Client project files and communication records are typically kept for five to seven years after project completion. This allows us to provide ongoing support and meets Australian business record-keeping requirements.

Website analytics and technical data are usually deleted after 24 months. Marketing preferences and contact information are maintained until you ask us to remove them or we determine they're no longer relevant.

Cookies and Website Technologies

Our website uses cookies and similar technologies to provide a better user experience and understand how our site is being used. Most of these are essential for basic website functionality.

Types of Cookies We Use

• Essential cookies that enable core website features
• Performance cookies that help us understand site usage
• Functional cookies that remember your preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.

International Data Transfers

Some of our service providers may process your information outside Australia. When this happens, we ensure appropriate safeguards are in place to protect your data according to Australian privacy standards.

We only work with overseas providers that demonstrate adequate data protection measures and are bound by strict contractual obligations to protect your information. You have the right to request details about any overseas disclosure of your personal information.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains accurate and reflects current practices. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The current version is always available on our website with the effective date clearly displayed. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Our team is knowledgeable about privacy requirements and committed to addressing your concerns promptly.

For serious privacy concerns or complaints, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.